Whether you have a common question or something unique, we’re here for you.
FAQs
Q: Where does The Custom Shade ship?
A: We ship to all U.S. states EXCEPT Alaska, Hawaii, and Massachusetts. We do not ship outside the U.S.
Q: How do I measure for my shades?
A: We have all the details for you here; click to download our Measuring Guide.
Q: How hard is it to install my custom roller shades?
A: It’s easier than you may think. Check out how to install Battery Motor Shades, Cordless Roller Shades, and Manual Clutch Roller Shades.
Q: Can I return replacement parts?
A: Yes, you can return replacement parts if they are undamaged, in original condition up to 30 calendar days after the date of your purchase. Email order@thecustomshade.com with your order information to request a return.
Q: Can I return custom shades?
A: Roller shades purchased on our site are custom products created especially for you to the specifications you provided. As such they cannot be returned. However, if you make a measuring mistake and you let us know within 60 days of delivery we will remake up to 3 shades for you. See complete remake details.
Q: Is shipping cost refundable?
A: Unfortunately, shipping cost is non-refundable.
Q: Can I cancel my order?
A: Orders may be cancelled up to 24 ours from when they are placed. After 24 hours your order is already in our fulfillment process and cannot be cancelled. Details
Q: What if DIY is not for me? Do you offer measurement, design, and installation services?
A: Yes, we do offer a Full Service Buying Experience in some areas. Please submit our Free Consultation form with Innovative Openings so we can determine if you are in our service area.
Q: Do you offer other types of shades besides roller shades?
A: We offer a full product line of window and patio shading products through our Full Service Buying Experience within our service area. Please email us at hello@thecustomshade.com so we can determine if your area is included.
Still have a question?
If anything is unclear or you have more questions, feel free to contact us. We are happy to help.