Our window treatments and patio shades are custom made specifically for your project, so they cannot be returned. If you make a mistake in measuring, please email us at order@thecustomshade.com with your order number and a photo of the shade that was incorrectly measured within 60 days of delivery. We’ll remake the shade in the size you need free of charge, you only pay for shipping ($15 per product). If the size we remake is more expensive than the size you originally ordered, the difference in price will be charged as an additional fee.
There is a limit of three (3) remakes per order and/or product. The product we remake must be the same product and color you originally ordered. If you’re ordering a product for the first time, we recommend ordering just one first, so you’ll be certain it fits your windows and meets your expectations. Photo evidence may be required and products that we remake will only be shipped to the name and delivery address on the original order. Our remake policy can be used one time per person per lifetime. Products that we remake under this policy cannot be returned.
